Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service

But don't just take our word for it, read our customer reviews below.

mrs williams
We had been looking to replace a specific Suzuki model which we had used for 8 years. That model had been discontinued but we felt the new model was less suitable and so looked for an used replacement of good quality. After many efforts we discovered Mark Hopkins motors. They were able to supply an excellent replacement . We contacted them on a Tuesday and on the following Monday the vehicle was delivered to our door. The transaction went through seamlessly and the car was serviced and given an MOT before delivery. We found Mark, Warren and Matthew to be professional and friendly and would thoroughly recommend them. By the way they are in Southampton and we are in Cardiff!
Harry potiwal
Just want to say thank you mark for helping me taking my old car off me and giving me the car i was looking for ive had my audi for a month and i love it! Best service
Eric marshall
Cannot recommend highly enough. Nothing was too much trouble. Outstanding service to go along with the top quality vehicles they have on offer. Could even buy without viewing the car with total confidence.
Lesley north
Great friendly service from the guys at the garage. Everything was ready as arranged. Would recommend to others.
claire m
Excellent service, zero pressure to buy and we were allowed a great test run. Never used them before but will 100% in the future!
bryan redstone
Having too much fun with the car to write a boring review. Father & son garage. Easy to do business with, very helpful, fair & felt we had a good deal. Car was exactly as described.
mel w
I had a great experience with the owner and son - great reception, very friendly and no hard sell. Even though i didn't find exactly the car i wanted, I am glad i made the trip to see them and will always recommend them . They have a great selection of genuine low mileage cars to suit all tastes.
Michael sharpening
Good service, no hard sell, very approachable and a good selection of quality used cars.
tony m
On returning to the UK I had to find two good second hand cars, I am quite a fussy guy, so not easy to please. I found mine ok but had to find a almost new Mini for my Wife. It was the first time we had purchased a car online and I was very Wary but my wife just kept saying go for it, get it done Mark Hopkins were amazing , Warren was Very Easy to Talk too , Very easy to deal with , and very accommodating , His whole demeanour is that of Calm and tranquillity you do not feel any pressure, I have not dealt with a Car Dealer quite like him before there was no pushiness or bravado. I did have some concerns, but he did sort them out and re assured me. He has some Lovely Cars low Mileage, Clean , and presented well, It's Obvious he takes great pride and dedication in the selection Process for his Stock to ensure he can serve his Customers some of the best Cars Around.A Very Genuine Person. I would not hesitate to Recommend him and I would Certainly use him Again in the future. Thanks.
mark basil
A excellent experience from start to finish no pressure and completely relaxed. Picked the car up a week later with all the work agreed completed and more. We would recommend this car sales to anyone looking to buy a good priced and reliable car with an excellent sales service.
Lucy r
Excellent, professional, honest! Can not recommended this company enough. The people are polite, professional and honest. As far away from a "typical" car sales place as you can get! No pushy sales pitches, no hidden extras. Just good honest cars being sold by really nice people. We went to view one particular car (which we bought) but could of easily bought one of multiple cars they had in stock! Have already recommended them to family and friends. When we come to look for a car in the future this is without doubt the first (and last) place we will go! On top of all of that I now own a car I love and look forward to driving everyday!
Gordon F
Great experience. Fair and honest. Would use again
doom m
I found the experience to really straight forward and honest. They were friendly and were also happy to deliver the car (due to lockdown).The car is excellent.
Steven L
I had a great experience at Mark Hopkins car sales. Both father and son are both polite and very helpful. They did what they said they would do and the car was ready. I would buy another car from them, can't say more than that!
Ben D
Really happy with my car , Mark Hopkins car sales was great help ! Highly recommend!
mike Pearce
I bought a Mini Cooper S from Mark and Warren. My first contact was with Mark on the phone. He was very honest and straightforward. We made a deal in principle over the phone. This gave me the confidence to make the 200 mile round trip to their premises. The car was presented in immaculate condition. I was given the opportunity for a solo test drive and then a minor issue with the air conditioning was resolved immediately by Warren. I am extremely happy with my car and the overall service I received. I have no hesitation in recommending Mark and Warren to anyone who is looking to buy a quality used car.
Challenge
John T
Warren Hopkins was very professional and explained in great detail the history etc. of the car. The business displayed excellent Covid 19 precautions-hand sanitizer-social distancing etc. The car was serviced and fully valeted when I picked it up-with a full 12 month new MOT.
Keiren S
Brilliant service. Car just as described, if not better. Very friendly, informative. Not pushy at all unlike a lot of salespeople. Would highly recommend, well worth the 5 hour round trip.
Gary
A friendly family run business that couldn't have been more courteous and helpful. I found the car I wanted, in excellent condition, good mileage, at a reasonable price and they even threw in a free service and a new battery. Very satisfied.
leonia
Such a stress free experience of buying a car, the owner was amazing, friendly and informative throughout the process of buying my lovely new car. It was described brilliantly in the advert for the car, I was not disappointed when I saw it in on the day. I was that pleased with the great customer service I received throughout, that I will be heading back to buy a new car for my son when he's ready for an upgrade.
isabel madetko
Best car dealership around! Helped me choose the perfect car for me at an affordable cost and explained the finance to me! Very helpful and professional! Will go back for me next car!
Brendan Carr
This now the 3rd car we have bought recently with this fantastic company. My daughter bought an Adam my wife has a BMW X1 and now we have our fleet complete with my Z4 - the father and son is a joy to deal with as helpful and appreciate that your making a big purchase, the aftercare for the 2 we have already in our family is just top draw. Any wanting to buy a car should only go here Regards Brendan, Nicola and Hannah
Kristine K
From first seeing my dream car Mark and his son Warren were absolutely brilliant caring attentive and most of all very genuine which is a rarity these days I wouldn't hesitate to highly recommend them and would most certainly buy another car from them many many thanks
ryan kietley
Genuine Really nice guy. Top class customer service. The car I bought had lots of people interested, without a deposit he kept it aside for me for week just to look at it. Top class
david justisen
Just bought a car from Mark Hopkins and found the experience very simple. Throughout the purchase I received a high level of customer service. Would recommend this family run business to anyone.
Lesley N
Great friendly service from the guys at the garage. Everything was ready as arranged. Would recommend to others.
Sarah w
Very professional and efficient company to deal with. My car was in immaculate condition. Really pleased.
Sarah h
Bought a car from them , they were very friendly . A light sensor Came on the car and they sorted it for me . I am a very happy with my car
simon f
Travelled down to Southhampton from Paisley to purchase superb low mileage Jag X-type last year. Purchasing experience very relaxed. The carefully selected cars sell themselves.
anna lyford
Absolutely first class service from start to finish and a fantastic car - would highly recommend!
Anthony mcrossan
It was an absolute pleasure to buy a car from Mark. His approach is exactly what you want. No pressure, open, welcoming and above all no sales chat. He lets his vehicles speak for themselves and let's you decide if it's right to buy or not. Thanks Mark. Thoroughly recommended.
Amy G
Highly recommend buying a car from Mark Hopkins. This was the first car we looked at when I bought this BMW 1 series and I am totally in love, it is what it states, low mileage and amazing condition! They are all so Massively helpful here and mark made everything run so smoothly. Really happy!
bethan Jenkins
Finally bought my car today! Warran was excellent, he was happy to help with every aspect. Very professional service and a trustworthy car sales. Highly recommend if you are looking for value for money and an excellent car with low mileage! Very happy customer, thank you!
cliff B
Against all my normal instincts, after having phoned and spoken to both Matt & Mark, the owner, I committed to buy a low mileage Jaguar I had not seen or driven and paid a £500 deposit over the phone. After travelling over 200 miles from Wales, I have to say the car was immaculate, probably better than described and a credit to the dealership. After speaking at length to both Matt & Mark, I feel comfortable in stating that this is a dealership run on old school principles of trust, honesty, integrity and customer satisfaction. Mark has run the business for 40 years and if you are in the market for a low mileage used car, I would say don't have any reservations, as the car will be exactly as they describe and a good one. Looking at the forecourt stock, these guys don't deal in anything but the best condition low mileage used vehicles.
brett williams
Brilliant guys to deal with. Did jump on us the second we got to the forecourt they let us have a look around but were about if we needed them really friendly staff and good quality cars
Barbra S
Excellent customer service from the team at Mark Hopkins Car Sales. Good selection of low mileage second-hand cars. We've bought cars from here before so had no hesitation in returning there for our new one, a Kia Rio, bought this week! No need to go elsewhere!
Craig eaton
What a deal. Picked up a Subaru Impreza WRX excellent condition, low mileage, and a good price. Brilliant customer service, made the whole process easy, would definitely recommend this garage can see why they have been in business for so long. I know where I going to get me next car although it wouldn't be for a while.
holly peacock
An amazing experience! The service was impeccable, and the car is in excellent shape. Trust this company to find you a lovely low mileage, high quality car. They took care of everything, made it so easy. 10/10, Will buy from again.
trevor g
Excellent service all the way through buyIng the car, never felt under any pressure just good old polite and courteous dealings, very happy with my new car and would recommend this dealership to anybody.
Ian Jones
lan Jones
I bought a car off mark hopkins 2months ago not a expensive one with no warranty yesterday i had a problem with it phoned him up to see if he could have a look at it "bring it over tomorrow was the reply this was a lot of worry off my mind being a pensioner i arrived at 11 am the problem was solved by 10 past 11 i dident have chance to thank you or the staff thats what i call after sales"thank you"
Anthony noble
I would have no hesitation in recommending Mark Hopkins car sales as a reliable business to purchase a car from . The staff are very friendly and helpful and the cars they sell are of good quality and reliable - well worth a look you will not be dissapointed
David steadman

We spotted a red Golf Plus on the AA website at Mark Hopkins Car Sales and it looked perfect. Low mileage and , though it was 7 years old, in almost mint condition. However, we live in London, a two hour drive away. I spoke to Mark on the phone and he said that if we were disappointed in the car and didn't want it he would pay for our travel! That's either a very risky sales ploy or he's very confident about his cars. It was the latter. We drove down and took a car-savvy friend with us. The car was in excellent condition, Mark was delightful and we drove away in a lovely, well-looked after car. It was well worth the trip. Thank you, Mark!
Steve Seers
Went down to see Mark after seeing an advert on Autotrader. The car was well worth the visit but I had to come back to finalise the sale as I'm in Bedford. Mark and the chaps couldn't have been more helpful and I've just got back with my new motor. Low mileage and it drove back like a dream. Well pleased with it and can highly recommend these guys to get you a good, clean, low mileage motor at a fair price. Must also say I appreciated the lift Mark gave me today from the station as it took nearly 4hrs to get down there from Bedford on a Sunday. The drive back made it all worth it. Cheers guys!
Magdalena Fortuna
It is a real pleasure to deal with Mark. Professional staff will help to solve all issues. Fantastic low milage cars in reasonable prices. Thank you for all your help guys. Happy customers.
Kim Mckenzie
Its very hard for women to buy cars because there are so many con men out there willing to rip you off..we are in the process of buying a car with mark Hopkins motors and we felt safe at ease they made our purchase experience amazing nothing was to much trouble they went out of there way to help us Family run business Father and Son outstanding manners and 100% customer service.